In today’s digital age, online payments are becoming increasingly popular due to their convenience and efficiency. eCitizen, an online platform that allows Kenyan citizens and businesses to access over 5,000 government services, is one such example. The platform was officially launched by H.E. President William Ruto on Friday June 30, 2023.
Equity Bank, a leading financial institution, has brought these services closer to you by enabling seamless eCitizen payments through its platforms. In this article, we will walk you through how eCitizen payments work with Equity.
Payment Options
The following are Equity payment options.
For Equity USSD (247#), you can follow these steps: Dial247#
Select Paybill
Enter Business Number
Enter 222222
Enter Reference Number
Enter Amount
Enter Pin
For Equity Mobile App/Online, you can follow these steps:
Select Transact
Select Paybill
Enter Biller
Enter 222222
Enter Reference Number
Enter Amount
Enter Pin
For Equitel, you can follow these steps:
My Money
Select Paybill
Enter Business Number
Enter 222222
Enter Reference Number
Enter Amount
Enter Pin
For Equity EazzyBizz (Corporates and SMEs), you can follow these steps:
EazzyBiz (Maker):
Log in to your EazzyBiz Portal.
Select Payments > Data Maintenance > Payee > Service Provider > eCitizen.
Enter the eCitizen reference number and other required information.
Submit the payment request for approval.
EazzyBiz (Approver):
Log in to your EazzyBiz Portal (Approver).
Select Payments > Pending Activities > Payee > Authorize.
Input the token number and authorize the transaction to release it.
For Equity Agent, you can follow these steps:
Present Reference Number
Present Cash
Agent will process the transaction
Receipt issued
For Equity Branch, you can follow these steps:
Present Reference Number
Present Cash
Teller will process the transaction
Receipt issued
IMPORTANT TO NOTE
The Equity online services are available 24/7, allowing you to process eCitizen payments anytime and from anywhere.
When making an online payment, you will be charged KES 36/=. To provide evidence of payment, you will receive an SMS and email notification. Additionally, you can generate a receipt after completing the payment online.
Remember that after making the payment using the online channels, you still need to complete the transaction on the eCitizen portal. This ensures that the entire process is successfully finalized.
If you are paying for a visa, it is worth noting that foreign currency, specifically USD, is accepted.
Remember to never share your PIN or passwords with anyone including merchants, relatives and friends. The Bank staff will never call, email or text to ask for your PIN or Password. Equity will only call you from one number 0763 000 000.
SUPPORT
If you require any support while processing the payments, you can reach out to Equity Bank’s 24-hour contact center at 0763 000 000 or visit the nearest branch for assistance.
